wasaal.ae

Terms and Condition

Last Updated: [December 6, 2025]

1. AGREEMENT TO TERMS

Welcome to Wasaal! These Terms and Conditions (“Terms”, “Terms of Service”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Wasaal (“we”, “us”, or “our”) governing your access to and use of the Wasaal mobile application (the “App” or “Service”).

BY DOWNLOADING, INSTALLING, OR USING THE APP, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE APP.

2. ACCEPTANCE OF TERMS

2.1 Binding Agreement

By creating an account or using Wasaal, you acknowledge that you have read, understood, and agree to be bound by:

  • These Terms and Conditions
  • Our Privacy Policy
  • Our Community Guidelines
  • Any additional guidelines or rules posted in the App

2.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting updated Terms in the App
  • Displaying an in-app notification
  • Updating the “Last Updated” date

Your continued use of Wasaal after changes become effective constitutes acceptance of the revised Terms.

2.3 Additional Terms

Certain features of the App may be subject to additional terms and conditions, which will be presented to you when you access those features.

3. ELIGIBILITY

3.1 Age Requirements

You must be at least 13 years old (or 16 in the European Economic Area) to use Wasaal.

If you are under 18 years old, you represent that:

  • You have obtained consent from your parent or legal guardian
  • Your parent or guardian has read and agreed to these Terms

3.2 Geographic Restrictions

Wasaal is currently designed for users in the United Arab Emirates (UAE). While we do not restrict access by geography, location-based features are optimized for UAE neighborhoods.

3.3 Account Capacity

You must have the legal capacity to enter into a binding contract. By using Wasaal, you represent and warrant that you meet all eligibility requirements.

3.4 Prohibited Users

You may not use Wasaal if:

  • You are prohibited from receiving services under UAE law or other applicable laws
  • You have been previously banned or suspended from Wasaal
  • Your account was terminated for violation of these Terms

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To use Wasaal, you must create an account by:

  • Signing in with Google
  • Signing in with Apple

You agree to provide accurate, current, and complete information during registration.

4.2 Account Information

You must provide:

  • Valid email address
  • Display name
  • Location (Emirate, City, Neighborhood)

Optional information:

  • Profile photo

4.3 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We are not liable for any loss or damage arising from your failure to protect your account.

4.4 One Account Per Person

You may only create and maintain one account. Creating multiple accounts may result in suspension or termination of all accounts.

4.5 Account Transfer

You may not transfer, sell, or give your account to another person without our written permission.

5. USER CONTENT

5.1 Content You Post

Wasaal allows you to create and share content, including:

  • Posts (text and images)
  • Comments
  • Profile information
  • Marketplace listings

You retain ownership of the content you create (“User Content”).

5.2 License Grant

By posting User Content on Wasaal, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to:

  • Use, reproduce, and display your User Content
  • Store your User Content on our servers
  • Display your User Content to other users in your neighborhood
  • Modify or adapt your User Content for technical purposes (e.g., formatting, compression)

This license continues until you delete your content or account.

5.3 Content Responsibility

You are solely responsible for:

  • All User Content you post
  • Ensuring you have the right to post the content
  • Compliance with applicable laws and regulations
  • Any consequences of posting User Content

5.4 Content Ownership

You represent and warrant that:

  • You own or have the necessary rights to your User Content
  • Your content does not infringe on the intellectual property rights of others
  • You have obtained all necessary permissions for photos of other people
  • Your content complies with these Terms

5.5 No Obligation to Monitor

We are not obligated to monitor User Content, but we reserve the right to:

  • Review any User Content
  • Remove or refuse to display User Content
  • Suspend or terminate accounts that violate these Terms

5.6 Content Visibility

User Content you post is visible to:

  • All Wasaal users in your specific neighborhood (same Emirate, City, and Neighborhood)
  • Users who view your profile

5.7 Content Retention

We retain your User Content for as long as your account is active. When you delete:

  • A post: It is immediately removed from the App
  • Your account: All your content is permanently deleted within 30 days

Deletion is permanent and cannot be undone.

6. PROHIBITED CONDUCT

6.1 General Prohibitions

You agree NOT to:

Illegal Activities:

  • ❌ Use Wasaal for any illegal purpose
  • ❌ Violate any local, national, or international law
  • ❌ Promote or facilitate illegal activities

Harmful Content:

  • ❌ Post content that is hateful, threatening, or discriminatory
  • ❌ Harass, bully, or intimidate other users
  • ❌ Post violent, graphic, or disturbing content
  • ❌ Share sexually explicit content or child exploitation material
  • ❌ Promote self-harm or suicide

Spam and Scams:

  • ❌ Post spam, advertisements, or promotional content without permission
  • ❌ Engage in fraudulent or deceptive practices
  • ❌ Operate pyramid schemes or multi-level marketing
  • ❌ Phish for personal information

Intellectual Property:

  • ❌ Post content that infringes copyrights, trademarks, or other IP rights
  • ❌ Impersonate any person or entity
  • ❌ Use another person’s identity or photos without permission

Platform Abuse:

  • ❌ Attempt to gain unauthorized access to Wasaal systems
  • ❌ Interfere with or disrupt the App’s operation
  • ❌ Use bots, scripts, or automation tools
  • ❌ Scrape or collect data from Wasaal without permission
  • ❌ Reverse engineer or decompile the App
  • ❌ Circumvent security measures

Misinformation:

  • ❌ Post deliberately false or misleading information
  • ❌ Impersonate government officials or organizations
  • ❌ Spread health misinformation that could cause harm

6.2 Marketplace-Specific Rules

When using marketplace features, you agree NOT to:

  • ❌ Sell illegal items or services
  • ❌ Sell counterfeit or stolen goods
  • ❌ Misrepresent items or prices
  • ❌ Fail to deliver sold items
  • ❌ Sell weapons, drugs, or regulated substances
  • ❌ Sell items that violate UAE regulations

6.3 Reporting Violations

If you see content or behavior that violates these Terms:

  1. Use the “Report” feature in the App
  2. Provide specific details about the violation
  3. Do not engage with or retaliate against the violator

We will investigate all reports and take appropriate action.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Wasaal’s Ownership

All intellectual property rights in Wasaal, including but not limited to:

  • The App and its design
  • Wasaal logo and branding
  • Source code and software
  • Features and functionality
  • Documentation and content created by us

are owned by or licensed to Wasaal. These Terms do not grant you any rights to use our intellectual property except as necessary to use the App.

7.2 Trademarks

“Wasaal” and associated logos are trademarks. You may not use our trademarks without our prior written permission.

7.3 Copyright

All content on Wasaal is protected by copyright law. You may not copy, modify, distribute, or create derivative works without permission.

7.4 DMCA Compliance

We respect intellectual property rights. If you believe your copyrighted work has been infringed:

Send a DMCA notice to:
Email: [dmca@wasaalapp.com]
Subject: “DMCA Takedown Request”

Include:

  • Identification of the copyrighted work
  • URL or location of the infringing content
  • Your contact information
  • Statement of good faith belief
  • Statement of accuracy under penalty of perjury
  • Physical or electronic signature

We will respond to valid DMCA notices in accordance with applicable law.

7.5 Counter-Notification

If you believe your content was wrongly removed, you may submit a counter-notification with the same information plus a statement that the content was removed by mistake.

8. COMMUNITY GUIDELINES

8.1 Be Respectful

  • Treat others with kindness and respect
  • Engage in constructive dialogue
  • Respect different opinions and perspectives
  • Use appropriate language

8.2 Be Authentic

  • Use your real name or a consistent identity
  • Do not impersonate others
  • Provide accurate information in marketplace listings
  • Be honest in your interactions

8.3 Be Safe

  • Protect your personal information
  • Do not share sensitive information publicly (phone numbers, addresses)
  • Meet in public places for marketplace transactions
  • Report suspicious activity

8.4 Contribute Positively

  • Share helpful, relevant content
  • Support your neighbors
  • Welcome new community members
  • Help create a positive environment

8.5 Follow Local Laws

  • Comply with UAE laws and regulations
  • Respect local customs and culture
  • Do not use Wasaal for illegal activities

9. CONTENT MODERATION

9.1 Our Rights

We reserve the right, but have no obligation, to:

  • Monitor User Content
  • Remove or refuse to post any User Content
  • Edit or modify User Content for technical reasons
  • Investigate reported violations
  • Take action against violating accounts

9.2 Enforcement Actions

Violations may result in:

  • Warning
  • Content removal
  • Temporary suspension
  • Permanent account termination
  • Legal action (in severe cases)

9.3 Appeals

If your content is removed or account is suspended:

  1. You will receive a notification explaining the reason
  2. You may appeal by contacting [support@wasaalapp.com]
  3. We will review your appeal within 7-14 business days
  4. Our decision is final

9.4 No Liability for Content

We are not responsible for:

  • User Content posted by others
  • Accuracy of information in posts
  • Transactions between users (marketplace)
  • Disputes between community members

10. THIRD-PARTY SERVICES

10.1 Authentication Providers

Wasaal uses third-party authentication:

  • Google Sign-In (governed by Google’s Terms of Service)
  • Sign in with Apple (governed by Apple’s Terms of Service)

Your use of these services is subject to their respective terms.

10.2 Firebase Services

We use Google Firebase for:

  • Database (Firestore)
  • File storage
  • Push notifications
  • Analytics

Firebase’s use of your data is governed by:

  • Firebase Terms of Service
  • Google Privacy Policy

10.3 No Endorsement

We do not endorse any third-party services, websites, or products linked from Wasaal. Use at your own risk.

11. DISCLAIMERS

11.1 “AS IS” Service

WASAAL IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy or completeness of content
  • Uninterrupted or error-free operation

11.2 No Guarantee of Availability

We do not guarantee that:

  • Wasaal will always be available or accessible
  • The App will be free from errors, bugs, or viruses
  • Content will be accurate or reliable
  • Defects will be corrected
  • The App will meet your requirements

11.3 User Interactions

We are not responsible for:

  • Interactions between users
  • Offline meetings or transactions
  • Disputes arising from marketplace sales
  • Accuracy of user-posted information
  • Safety of in-person meetings

11.4 Content Accuracy

We do not verify, endorse, or guarantee:

  • Accuracy of User Content
  • Reliability of information in posts
  • Authenticity of marketplace listings
  • Identity of users

YOU ARE SOLELY RESPONSIBLE FOR VERIFYING INFORMATION AND EXERCISING CAUTION IN YOUR INTERACTIONS.

11.5 Local Information

Wasaal provides neighborhood-based content. We are not responsible for:

  • Accuracy of local events or announcements
  • Completeness of community information
  • Verification of neighborhood-specific content

12. LIMITATION OF LIABILITY

12.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WASAAL SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or use
  • Loss of business opportunities
  • Personal injury or property damage
  • Emotional distress

ARISING FROM OR RELATING TO:

  • Your use of or inability to use Wasaal
  • User Content or conduct of other users
  • Unauthorized access to your account
  • Errors, bugs, or interruptions in service
  • Any transaction or dispute between users

12.2 Maximum Liability

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO WASAAL SHALL NOT EXCEED:

  • The amount you paid us in the past 12 months, OR
  • $100 USD (whichever is greater)

12.3 Essential Terms

The limitations in this section are fundamental elements of the agreement between you and Wasaal. Wasaal would not provide the service without these limitations.

12.4 Exceptions

Some jurisdictions do not allow certain limitations of liability. If you reside in such a jurisdiction, some limitations may not apply to you.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Wasaal and its officers, directors, employees, contractors, and agents from and against any and all:

  • Claims
  • Damages
  • Losses
  • Liabilities
  • Costs and expenses (including reasonable attorneys’ fees)

Arising from or relating to:

  • Your use of Wasaal
  • Your User Content
  • Your violation of these Terms
  • Your violation of any rights of another person or entity
  • Your violation of applicable laws or regulations

This indemnification obligation will survive termination of your account and these Terms.

14. TERMINATION

14.1 Termination by You

You may terminate your account at any time by:

  1. Opening the Wasaal App
  2. Going to Profile → Settings
  3. Selecting “Delete Account”
  4. Confirming deletion

Your account and all data will be permanently deleted within 30 days.

14.2 Termination by Us

We may suspend or terminate your account immediately, without notice, if:

  • You violate these Terms
  • You violate Community Guidelines
  • You engage in prohibited conduct
  • We receive legal requests or court orders
  • We discontinue the service
  • We believe your account poses a security risk

14.3 Effect of Termination

Upon termination:

  • Your right to use Wasaal immediately ceases
  • Your User Content will be deleted
  • You may not create a new account without permission
  • Sections that should survive termination remain in effect

14.4 Survival

The following sections survive termination:

  • User Content (licenses granted)
  • Intellectual Property Rights
  • Disclaimers
  • Limitation of Liability
  • Indemnification
  • Dispute Resolution
  • Governing Law

14.5 No Refunds

As Wasaal is a free service, no refunds are applicable upon termination.

15. DISPUTE RESOLUTION

15.1 Informal Resolution

Before filing a legal claim, you agree to:

  1. Contact us at [legal@wasaalapp.com]
  2. Provide a detailed description of the dispute
  3. Allow us 30 days to attempt resolution

We will work in good faith to resolve disputes informally.

15.2 Binding Arbitration

If informal resolution fails, you agree that:

Disputes will be resolved by binding arbitration rather than in court, except:

  • Small claims court disputes (under applicable limits)
  • Intellectual property disputes
  • Claims seeking injunctive relief

Arbitration Rules:

  • Conducted in accordance with [Specify Arbitration Rules – e.g., DIFC-LCIA Arbitration Centre for UAE]
  • Single arbitrator
  • English language
  • Decision is final and binding
  • Costs split equally unless arbitrator decides otherwise

15.3 Class Action Waiver

YOU AND WASAAL AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY.

You waive any right to:

  • Participate in a class action lawsuit
  • Join in a class arbitration
  • Bring claims on behalf of others

Each party may bring claims only in their individual capacity.

15.4 Exceptions to Arbitration

Either party may bring a lawsuit in court:

  • For injunctive relief to protect intellectual property
  • For small claims within jurisdictional limits
  • To enforce an arbitration award

15.5 Jury Trial Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND WASAAL WAIVE THE RIGHT TO A JURY TRIAL.

16. GOVERNING LAW AND JURISDICTION

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

16.2 Jurisdiction

For disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

16.3 International Users

If you access Wasaal from outside the UAE, you are responsible for compliance with local laws.

17. MISCELLANEOUS

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Wasaal regarding use of the App.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign or transfer these Terms to any successor or affiliate.

17.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • War or terrorism
  • Government actions
  • Internet or telecommunications failures
  • Strikes or labor disputes

17.6 Notices

Notices to You: We may provide notices to you by:

  • Email to your registered address
  • In-app notifications
  • Posting on the App

Notices to Us: You may send notices to:
Email: [legal@wasaalapp.com]
Address: [Your Business Address]

17.7 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

17.8 No Agency

No agency, partnership, joint venture, or employment relationship is created between you and Wasaal by these Terms.

17.9 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as explicitly stated.

18. SPECIAL PROVISIONS

18.1 For UAE Users

Additional terms for users in the UAE:

  • All transactions must comply with UAE Federal Law
  • Content must respect UAE cultural values and norms
  • Prohibited content includes material offensive to UAE public morals
  • Marketplace transactions must comply with UAE consumer protection laws

18.2 For EU Users

Additional rights for EU/EEA users:

  • Right to withdraw within 14 days (not applicable as Wasaal is free)
  • Right to data portability under GDPR
  • Right to lodge complaints with supervisory authorities
  • Consumer rights under EU Directive 2011/83/EU

18.3 For California Users

California residents have additional rights under California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information (we don’t sell data)
  • Right to non-discrimination for exercising privacy rights

19. MARKETPLACE TERMS

19.1 Marketplace Nature

Wasaal provides a platform for users to list items. We are NOT:

  • A party to any transaction
  • Responsible for quality, safety, or legality of items
  • Responsible for accuracy of listings
  • Acting as a broker or intermediary

19.2 Seller Responsibilities

If you sell items, you agree to:

  • Provide accurate descriptions and photos
  • Set fair and honest prices
  • Deliver items as described
  • Comply with all applicable laws
  • Not sell prohibited items

19.3 Buyer Responsibilities

If you buy items, you agree to:

  • Inspect items before purchasing
  • Meet sellers in safe, public locations
  • Pay agreed-upon prices
  • Exercise caution and good judgment

19.4 Prohibited Items

You may NOT sell:

  • Illegal drugs or substances
  • Weapons or explosives
  • Stolen goods
  • Counterfeit items
  • Items requiring special licenses (without proper documentation)
  • Alcohol or tobacco (to minors)
  • Prescription medications
  • Endangered species or their products
  • Hazardous materials

19.5 Transaction Disputes

Disputes between buyers and sellers are solely between those parties. Wasaal:

  • Will not mediate disputes
  • Is not responsible for failed transactions
  • Cannot force refunds or returns
  • May suspend accounts involved in repeated disputes

19.6 Safety Tips

For your safety: ✅ Meet in public, well-lit locations
✅ Bring a friend if possible
✅ Inspect items before paying
✅ Trust your instincts
✅ Report suspicious behavior

20. FEEDBACK AND SUGGESTIONS

20.1 Voluntary Feedback

If you provide feedback, suggestions, or ideas about Wasaal (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback without compensation or attribution.

20.2 No Obligation

We have no obligation to:

  • Use your Feedback
  • Keep Feedback confidential
  • Compensate you for Feedback

21. BETA FEATURES

21.1 Experimental Features

Wasaal may include beta, pilot, or experimental features. These features:

  • May not work as intended
  • May change or be discontinued without notice
  • Are provided “as is” with no warranties
  • May have separate terms

21.2 Feedback on Beta Features

By using beta features, you agree to provide feedback and report bugs. This helps us improve Wasaal.

22. ACCESSIBILITY

We strive to make Wasaal accessible to all users. If you experience accessibility issues, please contact us at [accessibility@wasaalapp.com].

23. CONTACT INFORMATION

For questions about these Terms, please contact us:

Email: [legal@wasaalapp.com]
Support: [support@wasaalapp.com]
Website: [www.wasaalapp.com]
Address: [Your Business Address]

Office Hours: Sunday – Thursday, 9:00 AM – 5:00 PM GST
Response Time: We aim to respond within 7-14 business days

24. ACKNOWLEDGMENT

BY USING WASAAL, YOU ACKNOWLEDGE THAT:

✅ You have read and understood these Terms
✅ You agree to be bound by these Terms
✅ You meet all eligibility requirements
✅ You will comply with all applicable laws
✅ You understand the limitations and disclaimers
✅ You accept the dispute resolution provisions

If you do not agree to these Terms, you must immediately stop using Wasaal and delete the App.